Please choose the best way to contact us below or Visit the support portal now
- Before contacting support, please check the Frequently Asked Questions page - we might already have the answer to your question there.
- Lost your RSA Certificate? We can only help if you did your RSA training with us. Either contact your original RSA training provider - or you could re-do your RSA training with us, get a new RSA certificate, and ensure your RSA training is up-to-date too.
- Payment support: If you have not received an email from us that you are expecting, please check your email spam folder. (Sometimes emails are wrongly flagged as spam).
- Support Portal:
For all options above click the link below to visit the support portal Visit the support portal now
|eLearning Portal Sales and Support|
Option 3 Online Support
Visit our online support portal where you can submit your issues, find solutions and create a support ticket.
Option 4 Phone Support
If you have any questions regarding our training courses or technical difficulties regarding payment, please call us on the following number:
Phone 1300 496 337
Yes, we accept Fax orders (Mon-Fri, 9am to 5pm, AEST).
Fax purchase orders to:
|ATS Arrow Training Services - Complaints Resolution|
|You may find a time when you don’t agree with an assessment decision or the way training is being conducted and you wish to lodge a complaint or appeal a decision. It’s OK, we’re here to help and support you through this process. Please download our complaints process (PDF, 266kb) or call our complaints department directly on 03 8341 3000 (Mon-Fri, AEST business hours).|