Refund Policy

Refund Policy

Training by Arrow Training

Our online RSA customers are entitled to a full refund within 7 days when the following conditions are met:

  • When a refund is requested within 7 days of purchase and;
  • When no course certificates have been issued.

Our in class RSA customers are entitled to a full refund providing the following conditions are met

  • We are notified of the cancellation or change 48 hours before the class commencement
  • No shows or changes made less than 48 hours before a class will incur a re-booking fee


Where Arrow Training Services cancels a course, a full refund will apply.

Refunds are administered by our web hosts eLearning Portal to make it a simple and quick process for you.

To request a refund please provide your user name, course and refund amount contact us